Frequently Asked Questions
Everything you need to know about our products, shipping, and service.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Refer to our comprehensive Size Guide on any product page to convert your measurements into Stetson sizing.
What is your return policy for western wear and headwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that hats must be returned in their original protective box to prevent damage during transit.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while expedited options are available at checkout if you need your items sooner.
How should I care for my felt or straw hat?
For felt hats, use a soft-bristled brush in a counter-clockwise motion to remove dust. Straw hats can be wiped with a damp cloth. Always store your hats upside down on their crown or on a hat rack to maintain the brim's shape.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay for eligible orders.